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Frequently Asked Questions

Here you'll find some of the most frequently asked questions (FAQs) we receive at Mentalyc. If you have additional questions that are not listed, please Contact Us.

Using Mentalyc

Does Mentalyc process group therapy?

Not yet, but we are working on it.

Using Mentalyc

Does Mentalyc have the capability to capture medication details during sessions?

Absolutely! Mentalyc has an integrated system that effectively captures and documents medication details, dosages, and changes, ensuring all medication-related data is meticulously recorded for your convenience.

Using Mentalyc

I am a PMHNP, is Mentalyc suitable for professionals in my field?

Yes, Mentalyc is designed specifically keeping in mind the intricate needs of PMHNPs. It comprehensively captures all necessary information, including medications and evaluations, ensuring that your documentation is both thorough and accurate.

Using Mentalyc

How do I add a new client?

You can add a new client and attach the client to a session upload by clicking on the “Configure & Upload” button after uploading the audio session. Click here for a more detailed guide.

Using Mentalyc

How do I Purchase a Plan for Team Members on Mentalyc?

You can purchase and invite as many team members as you wish with Mentalyc. Here is a step-by-step guide to adding members.

Privacy & Security

Is Mentalyc PIPEDA, PHIPA and CRPO (Canadian regulations for customer data protection in Ontario) compliant for use in Canada?

Mentalyc is compliant with PIPEDA, PHIPA, and CRPO and can almost all the states in Canada, with the exception of British Columbia and Nova Scotia. Mentalyc is also compliant in Ontario where PHIPA and CRPO legislations apply. Mentalyc takes the confidentiality and privacy of our clients very seriously and we strive to maintain the highest standards of data protection. For more information on CRPO, click here. For further information on PIPEDA, click here.

Privacy & Security

Do you provide a BAA?

Yes, we provide BAA and you can download a signed copy from the Mentalyc App. Simply click on your profile icon at the top right corner of the app and click on “Download BAA”.

Using Mentalyc

Can I use Mentalyc with my current video platform?

Yes, you can. You can use it with any video tool you like. You just need to record the conversation and create an audio file with no video. Some video platforms, like Zoom, have a built-in recording feature (see how to record audio on zoom), while others, like Simple Practice or PsychToday, do not. But don’t worry, there are plenty of free, HIPAA-compliant recording apps out there (See the best ways to record on your Macbook or Windows). A recorded session can be easily uploaded into Mentalyc and turned into notes automatically.


Can I do intake notes on Mentalyc?

At this moment no but we are working on it. You can visit our product ideas page to leave a comment and tell us what else you think is missing from Mentalyc.

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