Home > Privacy Policy

Privacy Policy

Welcome to the website (the “Site”) of Mentalyc. (“Mentalyc,” “we,” “us,” or “our”). Mentalyc provides a transcription and note-generation service for therapists. These services and the Site are collectively referred to as the “Service” in this Privacy Policy. This Privacy Policy explains what Personal Data (defined below) we collect, how we use and share that data, and your choices concerning our data practices. Before using the Service or submitting any Personal Data to Mentalyc, please review this Privacy Policy carefully and contact us if you have any questions. By using the Service, you agree to the practices described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not access the Site or otherwise use the Service. 1. PERSONAL DATA WE COLLECT ‍ The section concerns solely therapist data who is a user of our platform. We do not collect any personal client data. When it comes to therapists, we collect information that alone or in combination with other information in our possession could be used to identify you (“Personal Data”) as follows: Personal Data You Provide: We collect Personal Data when you register for and use the Service, contact us with inquiries, or otherwise communicate with us. The Personal Data collected during these interactions may vary based on what you choose to share with us, but it may include your name, email address, user name, password, phone number, address, country and state of residence, shipping information, the information provided to create a Mentalyc profile (which may include profile pictures, gender, links to promotional content, content entered by the user regarding mental wellbeing challenges, and a personal description), and any messages and requests for customer support sent through the Service. Personal Data We Collect Through Our Social Media Pages: Mentalyc maintains pages on Social Media (“Social Media Pages”). When you interact with our Social Media Pages, we will collect Personal Data that you elect to provide to us, such as your contact details. In addition, the companies that host our Social Media Pages may provide us with aggregate information and analytics regarding the use of our Social Media Pages. Personal Data We Receive Automatically from Your Use of the Service: When you visit, use, and interact with the Service, we may receive certain information about your visit, use, or interactions. For example, we may monitor the number of people that visit the Service, peak hours of visits, which page(s) are visited, the domains our visitors come from (e.g., google.com, yahoo.com, etc.), and which browsers people use to access the Service (e.g., Firefox, Microsoft Internet Explorer, etc.), broad geographical information, and navigation pattern. In particular, the following information is created and automatically logged in our systems: Log data: Information that your browser automatically sends whenever you visit the Site (“log data”). Log data includes your Internet Protocol address, browser type, and settings, the dates and times you accessed the Site, and how you interacted with the Site (pages or content viewed, and other actions taken on the Site). Cookies: Please see the “Cookies” section below to learn more about how we use cookies. Device information: Includes name or type of the device, device ID, operating system, the browser you are using information collected may depend on the type of device you use and its settings. Usage Information: We collect information about how you use our Site, such as the types of content that you view or engage with, the features you use, the actions you take (such as links clicked or search terms entered), interactions with other users, and the time, frequency and duration of your activities. Cookies: We use cookies to operate and administer our Site, gather usage data on our Site, and improve your experience on it. A “cookie” is a piece of information sent to your browser by a website you visit. Cookies can be stored on your computer for different periods of time. Some cookies expire after a certain amount of time, or upon logging out (session cookies), others survive after your browser is closed until a defined expiration date is set in the cookie (as determined by the third party placing it), and help recognize your computer when you open your browser and browse the Internet again (persistent cookies). For more details on cookies please visit All About Cookies. Analytics: We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help us analyze how users use the Site and enhance your experience when you use the Site. For more information on how Google uses this data, go to www.google.com/policies/privacy/partners/. Online Tracking and Do Not Track Signals: We and our third-party service providers may use cookies or other tracking technologies to collect information about your browsing activities over time and across different websites following your use of the Site. Our Site currently does not respond to “Do Not Track” (“DNT”) signals and operates as described in this Privacy Policy whether or not a DNT signal is received. If we do respond to DNT signals in the future, we will update this Privacy Policy to describe how we do so. Your Choices. On most web browsers, you will find a “help” section on the toolbar. Please refer to this section for information on how to receive a notification when you are receiving a new cookie and how to turn cookies off. Please see the links below for guidance on how to modify your web browser’s settings on the most popular browsers: ‍Internet Explorer ‍Mozilla Firefox ‍Google Chrome ‍Apple Safari ‍Please note that if you limit the ability of websites to set cookies, you may be unable to access certain parts of the Site and you may not be able to benefit from the full functionality of the Site. Advertising networks may use cookies to collect Personal Data. Most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit the Network Advertising Initiative’s online resources at http://www.networkadvertising.org and follow the opt-out instructions there. If you access the Site on your mobile device, you may not be able to control tracking technologies through the settings. 2. HOW WE USE PERSONAL DATA ‍ We may use Personal Data for the following purposes: - To provide customer service and respond to your inquiries, comments, feedback or questions; - To help resolve disputes; - To send you service or support messages, updates, security alerts, and account notifications; - To administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by Mentalyc or its third-party partners; - To research and analyze how you interact with our Service; - To maintain and improve the content and functionality of the Service; - To develop new products and services; - To prevent fraud, criminal activity, or misuse of our Service, and to ensure the security of our IT systems, architecture, and networks; and - To comply with legal obligations and legal processes and to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or other third parties. Aggregated Information. We may aggregate Personal Data and use the aggregated information to analyze the effectiveness of our Service, to improve and add features to our Service, and for other similar purposes. In addition, from time to time, we may analyze the general behavior and characteristics of users of our Services and share aggregated information like general user statistics with prospective business partners. We may collect aggregated information through the Service, through cookies, and through other means described in this Privacy Policy. Marketing. We may use your Personal Data to contact you to tell you about products or services we believe may be of interest to you. For instance, if you elect to provide your email or telephone number, we may use that information to send you special offers. You may opt out of receiving emails by following the instructions contained in each promotional email we send you. In addition, if at any time you do not wish to receive future marketing communications, you may contact us. If you unsubscribe from our marketing lists, you will no longer receive marketing communications but we will continue to contact you regarding the management of your account, and other administrative matters, and to respond to your requests. 3. SHARING AND DISCLOSURE OF PERSONAL DATA In certain circumstances, we may share your Personal Data with third parties without further notice to you unless required by the law, as set forth below: Vendors and Service Providers: To assist us in meeting business operations needs and to perform certain services and functions, we may share Personal Data with vendors and service providers, including providers of hosting services, email communication software and email newsletter services, advertising and marketing services, payment processors, customer relationship management and customer support services, and web analytics services. Pursuant to our instructions, these parties will access, process, or store Personal Data in the course of performing their duties to us. Business Transfers: If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of all or a portion of our assets, or transition of service to another provider, your Personal Data and other information may be shared in the diligence process with counterparties and others assisting with the transaction and transferred to a successor or affiliate as part of that transaction along with other assets. Legal Requirements: If required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, including to meet national security or law enforcement requirements, (ii) protect and defend our rights or property, (iii) prevent fraud, (iv) act in urgent circumstances to protect the personal safety of users of the Services, or the public, or (v) protect against legal liability. 4. UPDATE YOUR INFORMATION ‍ Please log in to your account or contact us if you need to change or correct your Personal Data. ‍ 5. LINKS TO OTHER WEBSITES ‍ The Service may contain links to other websites not operated or controlled by Mentalyc, including social media services (“Third Party Sites”). The information that you share with Third Party Sites will be governed by the specific privacy policies and terms of service of the Third-Party Sites and not by this Privacy Policy. By providing these links we do not imply that we endorse or have reviewed Third-Party. Please contact the Third-Party Sites directly for information on their privacy practices and policies. ‍ 6. SECURITY ‍ You use the Service at your own risk. We implement commercially reasonable technical, administrative, and organizational measures to protect Personal Data both online and offline from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or e-mail transmission is ever fully secure or error-free. In particular, e-mails sent to or from us may not be secure. Therefore, you should take special care in deciding what information you send to us via the Service or e-mail. Please keep this in mind when disclosing any Personal Data to Mentalyc via the Internet. In addition, we are not responsible for the circumvention of any privacy settings or security measures contained on the Service, or third-party websites. ‍ 7. INTERNATIONAL USERS ‍ By using our Service, you understand and acknowledge that your Personal Data will be transferred from your location to the facilities and servers of our hosting providers and third-party service providers.8. YOUR CHOICES ‍ In certain circumstances providing Personal Data is optional. However, if you choose not to provide Personal Data that is needed to use some features of our Services, you may be unable to use those features. You can also contact us to ask us to update or correct your Personal Data. ‍ 9. CHANGES TO THE PRIVACY POLICY ‍ The Service and our business may change from time to time. As a result, we may change this Privacy Policy at any time. When we do, we will post an updated version on this page, unless another type of notice is required by the applicable law. By continuing to use our Service or providing us with Personal Data after we have posted an updated Privacy Policy, or notified you by other means if applicable, you consent to the revised Privacy Policy and practices described in it. ‍ 10. CONTACT US ‍ If you have any questions about our Privacy Policy or information practices, please feel free to contact us at [email protected].