Recordings are NOT stored

Your recordings are immediately deleted from our server after the session is transcribed. They are completely removed from cache memory (temporary, inaccessible storage) within 1-2 hours.

Personal information is removed

While transcribing, the system removes all personal information from the text output. No PHI is stored (names, locations, etc.). The therapist does not need to input any identifying information into Mentalyc.

Connection is  encrypted

Mentalyc follows the highest security standards. All data is stored in HIPAA-compliant databases that are fully encrypted and inaccessible by Mentalyc.

Accurate and factual

Learn more about

writing great notes here

Positive language

Notes need to be respectful. The client has a right to request access to the notes!

Right level of details

It is important to write only the information relevant to the therapeutic process.

Informed Consent

We offer a consent template which you can download here.

What happens to the recording?

We remove the recording right after the transcript is created.

What does it meant that notes are anonymized?

It means we remove the client’s protected health information, such as names and locations; thus sessions are anonymized and not connected to an identifiable person. 

How does Mentalyc help with insurance audits?

The therapist will need to review Mentalyc's note to make sure there is a specific diagnosis indicated and that it matches to the active symptoms being discussed in treatment. It's important to use present tense versus past history. There should be language around the frequency, intensity or severity of current symptoms and how this impairs functioning below baseline or otherwise makes baseline functioning impossible without therapeutic intervention and ongoing support. We highly recommend using your clinical eye to verify these elements of medical necessity are well documented to ensure best results with insurers or other auditing efforts.

How does AI (Artificial Intelligence) know what is important?

Our algorithms are trained on big data sets of therapy conversations and notes. Additionally, they are trained in therapy books, such as the DSM 5 manual, treatment planners, etc. They recognize patterns in conversations and draw their own conclusions. This way, they can provide interesting insights into your case conceptualization! Nonetheless, remember to double-check what they come up with. At the end of the day, there is more to clinical practice than statistics!