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We believe that you need to know exactly what happens to your data.
Recordings are NOT stored
Your recordings are immediately deleted from our server after the session is transcribed. They are completely removed from cache memory (temporary, inaccessible storage) within 1-2 hours.
Personal information is removed
While transcribing, the system removes all personal information from the text output. No PHI is stored (names, locations, etc.). The therapist does not need to input any identifying information into Mentalyc.
Connection is encrypted
Mentalyc follows the highest security standards. All data is stored in HIPAA and PHIPA compliant databases that are fully encrypted and inaccessible by Mentalyc.
Mentalyc values client privacy more than anything! We deeply believe that high-quality and efficient notes help everyone in the clinical ecosystem. It is a win-win situation for therapists and clients receiving services.
There are no secrets to how we handle data
Therapists do not need to worry about memorizing all of the important session details. Instead, they can devote their full attention to the client and let Mentalyc focus on the notes.
Mentalyc captures interesting quotes and insight which help the therapists to better conceptualize the case and come up with better solutions.
Mentalyc takes care that the notes are written in a way that complies with payer requirements. This lowers the chances of further treatment being denied by payers.
Accurate and factual
Learn more about
writing great notes here
Notes need to be respectful. The client has a right to request access to the notes!
Right level of details
It is important to write only the information relevant to the therapeutic process.
We offer a consent template which you can download here.
"Radical data transparency is what healthcare needs at this point to build trust and reduce misinformation. With the development of new technologies, such as AI, it is even more important to keep everyone informed. I appreciate that Mentalyc is trying to elevate industry standards with high visibility for all."
Kevin Ramotar, Clinical leader in Digital Health, Quality, Compliance, and Patient Safety
Privacy & Security
Is Mentalyc PIPEDA, PHIPA and CRPO (Canadian regulations for customer data protection in Ontario) compliant for use in Canada?
Mentalyc is compliant with PIPEDA, PHIPA, and CRPO and can almost all the states in Canada, with the exception of British Columbia and Nova Scotia. Mentalyc is also compliant in Ontario where PHIPA and CRPO legislations apply. Mentalyc takes the confidentiality and privacy of our clients very seriously and we strive to maintain the highest standards of data protection. For more information on CRPO, click here. For further information on PIPEDA, click here.
Privacy & Security
What does it mean that notes are anonymized?
It means that we remove client identifiers such as names and locations so that no one can recognize whose session this was. This way, you can share it with your colleagues and supervisors without revealing client details, and no one can ask you to show all the transcripts in court.
How does AI (Artificial Intelligence) know what is important?
Our algorithms are trained on big data sets of therapy conversations and notes. Additionally, they are trained in therapy books, such as the DSM-5 manual, treatment planners, etc. They recognize patterns in conversations and draw their own conclusions. This way, they can provide interesting insights into your case conceptualization. Nonetheless, remember to double-check what they come up with. At the end of the day, there is more to clinical practice than statistics. Visit this page for a guide on How to create better progress notes, and here on how to make better dictation notes.
Maria, the CEO, and co-founder of Mentalyc went to therapy herself. She had to switch therapists multiple times before she overcame her struggles. She devoted her career to improving the experience for others!
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