FAQs for typedream
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What happens after I cancel my subscription?
Subscription
After canceling, you will retain access to your credits until the end of the billing cycle you've already paid for, whether that's one month or one year from your last payment, depending on whether you had a monthly or yearly subscription. This period is based on your subscription's duration, not a calendar month. Once this period ends, you'll still be able to access your records, but you won't be able to create new notes. However, you can resubscribe at any time to regain full access.
How can I create a SIRP, BIRP, GIRP, PIRP or PIE note?.
Notes
You can use our Custom Template Builder to personalize your note style the way you want it. You can easily create the structure you would want the note to be, either SIRP, GIRP, BIRP, PIRP, PIE etc. The options are literally endless.
Can the mental health status exam be included in all the templates?
Notes
Yes, MSE can be easily included from the template builder feature.
Does Mentalyc work for Play therapy?
Notes
Yes it does. You can use our Custom Template Builder to personalize your note style the way you want it. You can easily create the structure you would want the note to be.
Does Mentalyc do Psychiatry notes?
Notes
Yes it does. You can use our Custom Template Builder to personalize your note style the way you want it. You can easily find labels marked “Psychiatry” on items to include in your note.
Does Mentalyc process group therapy?
Using Mentalyc
Not yet, but we are working on it.
Does Mentalyc have the capability to capture medication details during sessions?
Using Mentalyc
Absolutely! Mentalyc has an integrated system that effectively captures and documents medication details, dosages, and changes, ensuring all medication-related data is meticulously recorded for your convenience.
Does Mentalyc cater to PMHNPs who primarily does medication management?
Using Mentalyc
Yes, Mentalyc is designed specifically keeping in mind the intricate needs of PMHNPs. Through the template builder, you can customize your notes to fit the way you want it to i.e. to comprehensively capture all necessary information, including medications and evaluations, ensuring that your documentation is both thorough and accurate.
How do I add a new client?
Using Mentalyc
You can add a new client and attach the client to a session upload by clicking on the “Configure & Upload” button after uploading the audio session. Click here for a more detailed guide.
How do I Purchase a Plan for Team Members on Mentalyc?
Using Mentalyc
You can purchase and invite as many team members as you wish with Mentalyc. Here is a step-by-step guide to adding members.
Is Mentalyc compliant with the data protection regulations in Canada, namely PIPEDA, PHIPA, and CRPO?
Privacy & Security
Mentalyc is fully compliant with the data protection regulations in Canada, including PIPEDA and PHIPA. It adheres to the highest standards of confidentiality and privacy to ensure the safety of our clients' data. However, it's worth noting that while Mentalyc is compliant with CRPO, it is not currently available for use in British Columbia and Nova Scotia. For more details regarding CRPO, please read here. Additionally, if you would like further information about PIPEDA, you can visit this.
Does Mentalyc provide a BAA?
Privacy & Security
Yes, when you create an account on Mentalyc, you agree to our Business Associate Agreement (BAA). You can conveniently review the BAA anytime on our website or download it for your records. If you prefer a signed version, please head to your profile and click on “Download BAA”.
Is it possible to integrate Mentalyc with my existing video platform?
Using Mentalyc
Yes, you can seamlessly integrate Mentalyc with your current video platform. You have the flexibility to use any video tool of your choice. Simply record the conversation and create an audio file without video. Some video platforms, such as Zoom, offer a built-in recording feature (learn how to record audio on Zoom), while others like Simple Practice or PsychToday may not have this capability. However, rest assured that there are numerous free, HIPAA-compliant recording apps available (Discover the best ways to record on your Macbook or Windows). Uploading a recorded session into Mentalyc is effortless, and the platform will automatically transform it into notes.
Is it possible to take intake notes using Mentalyc?
Notes
Yes, you can choose “Intake” after uploading your audio file and then clicking on “Upload & Configure”. You will find it in the “note type” section.
How will I get paid?
Content Writing
We pay depending on how well your content performs, usually per click. If you write high-quality content and share it with your network, you will earn much more than traditional content writing.
Is it possible to utilize Mentalyc for overseeing interns?
Using Mentalyc
Certainly, you can do so with the team plan. With this plan, you gain access to the accounts of clinicians who work in your practice (as long as you pay for their subscription). Intern notes can be reviewed and revised in your Electronic Health Record (EHR) after they are copied and pasted there. Through the mentalyc dashboard, you can easily track whether notes are being taken on time, invite your team members, and deactivate them when necessary.
Is Mentalyc using human scribes?
Notes
No, it is not. All transcripts and notes are generated using advanced technology like Machine Learning Algorithms, Language Models, and Statistical models.
Can I pay for Mentalyc yearly?
Subscription
Yes, you can and when you do, you get 2 months for free.
Is it possible to use Mentalyc on an iPad?
Using Mentalyc
Certainly! You can easily utilize Mentalyc on your iPad by following our guidelines and recording the phone conversation. Simply upload the recorded conversation to the Mentalyc tool from your iPad. However, please note that the editing and signing of notes can only be done from your computer.
Can I get more than 100 notes in a month?
Subscription
Yes, you can. If the 100 notes per month package is not enough for your needs, you can switch your plan to PRO which comes with 160 monthly notes. Click here
Can Mentalyc be used for face-to-face sessions?
Using Mentalyc
Yes, it is possible to utilize the Mentalyc in-built recorder for in-person session recording. You can also use your phone or tablet (or any other suitable device capable of recording audio) to document an in-person session.
Can I create treatment plans using Mentalyc?
Notes
Currently, treatment plans are not available on Mentalyc. However, we are actively working on incorporating this feature very soon. We invite you to visit our product ideas page and leave a comment, sharing any other aspects you believe are missing from Mentalyc. Your feedback is invaluable to us.
Will my clients be aware that I am using Mentalyc?
Privacy & Security
If you choose to disclose this information to your clients, we highly recommend that you do so. You can find the recommended consent form here. Even if a client decides not to provide consent for recording, you can still take advantage of our platform by utilizing the "dictation" feature of Mentalyc. You can learn more about dictation here.
Does it work for EMDR therapy?
Notes
Yes it does. You can use our Custom Template Builder to personalize your note style the way you want it. You can easily find labels marked “EMDR” on items to include in your note.
What is the significance of anonymizing notes in Mentalyc?
Privacy & Security
Anonymizing notes involves the removal of client-specific details, such as names and locations, ensuring that the identity of the session participant remains undisclosed. This allows for seamless sharing of notes with colleagues and supervisors, without compromising client confidentiality. Additionally, it prevents anyone from requesting the presentation of transcripts in a legal proceeding.
I want to contribute but I am still studying.
Content Writing
We collaborate with students on thesis and article writing. Let us know how you would like to contribute. Contact us here.
Will my clients be aware that their sessions are being recorded?
Privacy & Security
The level of client awareness regarding session recordings depends on the method you use. If you utilize Zoom recording, clients will be notified automatically. However, if you employ alternative recording devices, they may not be aware. It is crucial to obtain written consent before proceeding with any recordings. To assist you, we have prepared a downloadable draft that you can share with your clients by clicking here.
Do you have special discounts?
Subscription
Yes, we do. If you subscribe to any of our yearly plans, you get 2 months free.
Is it possible to integrate other tools with Mentalyc?
Using Mentalyc
Regrettably, the current version of Mentalyc does not offer support for integration with any other tools at the moment.
Is it possible to integrate Mentalyc with my EHR system?
Using Mentalyc
Absolutely! Integrating Mentalyc with your EHR is a breeze. All you need to do is effortlessly copy the notes from Mentalyc and seamlessly paste them into your EHR system. With just one simple click, you'll have all the information you need readily available at your fingertips.
What are the different note formats available in Mentalyc?
Notes
Mentalyc offers over 200 different note combinations to cater to various needs and preferences. Whether you are a therapist working with an individual, child, couple, or a family with different numbers of members, we have the perfect combination for you. Our notes are tailored for intake, progress (DAP, SOAP, PIRP, SIRP, GIRP, BIRP, PIE, PLAY, PSYCHIATRY), and service purposes. You can choose from session recordings, transcripts, dictation, and text descriptions to meet your specific requirements. Customize your notes by including all available sections or discarding some to streamline your documentation process. Discover the convenience and efficiency of Mentalyc's comprehensive range of note combinations.
Is Mentalyc being utilized by other therapists?
Using Mentalyc
Yes, absolutely! Mentalyc is widely adopted by numerous highly-skilled and experienced clinicians from various locations across the United States. Its user base is consistently growing every week, making it an excellent choice for therapists seeking a reliable and effective platform.
Can my clients access the notes on Mentalyc?
Privacy & Security
Your clients do not have direct access to the notes on Mentalyc. However, you have the option to make the notes accessible to them by downloading and sharing them via email or by printing and providing them in person. The privacy and confidentiality of your notes are protected, and only individuals authorized by you can access them.
Will my boss be aware that I am using Mentalyc?
Privacy & Security
The visibility of your Mentalyc usage to your boss depends on whether they have purchased your plan. If they have, they will be able to know if you have obtained it for personal use. However, if they haven't purchased your plan, they will have no means of discerning this information unless you explicitly disclose it to them.
What if I change my mind?
Subscription
You can cancel your subscription anytime. Simply go to your client profile in the app to manage your subscription.
Are transcripts considered medical records?
Legal & Insurance
Yes, transcripts can be considered medical records if they are kept under your client's name. However, it's important to note that the anonymized transcripts we utilize for algorithm training and research purposes are not considered medical records. Since these transcripts are completely anonymous, there is no way to link them to any specific patient or therapist.
What are the topics I would write about?
Content Writing
Anything related to note-taking in psychotherapy. In particular different note types, HIPAA, and insurance compliance, tips, and tricks when it comes to documentation productivity and impact of documentation of patient outcomes. If you are fascinated by new technologies, you might write about AI impacting therapy documentation and outcomes measurement.
I want to contribute but I am not good in blogging.
Content Writing
That's not a problem. As long as you have alternative ideas for content and collaboration that will spread the word among therapists. Videos, podcasts, social media postings, introductions, and conference speeches, etc can be great ideas to contribute as well. Be sure to reach out and pitch your approach.
How can I manage my billing?
Subscription
You can change your billing frequency, upgrade to a higher plan like Mentalyc PRO, or downgrade to a lower plan like Mentalyc BASIC by visiting your profile in the tool and clicking "manage subscription" which will then redirect you to a page where you can manage your subscription.
What sets Mentalyc apart from Nuance Dragon?
Using Mentalyc
The cutting-edge technology behind Mentalyc, designed specifically for therapists to effortlessly generate high-quality session notes by simply uploading an audio recording. Unlike Nuance Dragon, which requires manual dictation for note-taking, Mentalyc automatically generates accurate and comprehensive information in your notes. Experience the convenience and efficiency of our AI-powered solution and learn more about the unique benefits of both tools here.
How does AI (Artificial Intelligence) determine significance?
Notes
Our AI algorithms are trained on extensive datasets of therapy conversations and notes, as well as therapy literature such as the DSM-5 manual and treatment planners. By analyzing conversation patterns, the algorithms are able to draw insightful conclusions that can contribute to your case conceptualization. However, it's important to verify their findings independently. Clinical practice encompasses more than just statistics. Also check How to create better progress notes? & How to make better dictation notes?
Is it possible to create SOAP notes on Mentalyc?
Notes
Yes, Mentalyc provides the option to create notes in SOAP format, alongside DAP, SIRP, BIRP, DIRP, PIRP, and PIE. Learn more about our comprehensive note library here.
What does Mentalyc do with the recording?
Privacy & Security
Once the transcript is generated, we promptly delete the recording from our system.
Can I later change the number of team members on the team plan?
Subscription
Yes, you can. at any time through your team’s dashboard. You need to purchase extra seats in order to be able to invite more clinicians. Click here for a guide.
Is there a mobile app available for Mentalyc?
Using Mentalyc
Mentalyc is currently a web-based platform and does not have a dedicated mobile app. However, you can easily access Mentalyc on your mobile phone by adding it as an app shortcut. Follow our step-by-step guidelines for Android or iPhone/iPad to learn how to do that. This way, you can conveniently enjoy all the features of Mentalyc on your mobile device.
What is the typical length of Mentalyc's notes?
Notes
The length of Mentalyc's notes can vary depending on the type and format of the note. It ultimately depends on your customized note within the template builder, allowing you to include as many detailed elements of the session as necessary for your needs.
Do I need to present Mentalyc notes in court?
Legal & Insurance
The requirement to present Mentalyc notes in court depends on how you use the platform. If you create progress notes in Mentalyc, they will become part of the medical record and may be subject to disclosure. However, if you use Mentalyc strictly for purposes like reference or education and you do not include any client information, the chances of these notes being requested are low. It is important to note that courts have the authority to officially request any information, including progress notes and other data, although this is not a common occurrence. To minimize the likelihood of your notes being requested, you can delete transcripts immediately after completing the recording, carefully review and edit your final note, and sign it to ensure no additional information is stored on Mentalyc. By following these steps, you can avoid having any transcript to show in court.
How long is the free trial?
Subscription
There is no time limit, but you can transcribe only five sessions in total.
What will be the outcome if I upload one recording with two consecutive sessions?
Using Mentalyc
Upon uploading a recording with two consecutive sessions, only a single note will be generated. However, it is strongly recommended against doing so, as the system will be unable to distinguish between two separate clients and will merge the sessions into one.
Is there a client consent form available for use on Mentalyc?
Privacy & Security
Mentalyc offers a client consent form for your convenience. Our team of industry experts has meticulously created and reviewed this comprehensive form to meet all necessary requirements and ensure the utmost privacy and confidentiality for your clients. You can easily download the form and share it with your clients, as well as keep a copy for your records. If needed, feel free to customize the form to suit your specific needs. Additionally, we have prepared a set of helpful talking points to assist you in discussing the importance of client consent. In cases where a client chooses not to provide consent for recording, you can still take advantage of our platform through the "dictation" feature offered by Mentalyc. For more detailed information on how to utilize dictation, please refer to our comprehensive guide dedicated to this topic.
Can I pay for Mentalyc monthly?
Subscription
Yes, you can. We also have a yearly plan which gets you 2 months free if you subscribe.
Can I use Mentalyc for Couples therapy sessions?
Notes
Yes, absolutely! By subscribing to the Mentalyc PRO plan, you gain access to a wide range of features, including couples therapy sessions. To learn more about the comprehensive notes we offer, follow this link.
Can I utilize Mentalyc for taking notes during group and family therapy sessions?
Notes
Currently, we provide functionality for writing family therapy notes, and we are actively working on to support group therapy notes as well. Furthermore, we highly encourage you to visit our product ideas page. There, you can leave your valuable comments and provide feedback on any additional features that you believe are currently missing from Mentalyc. We greatly value your input as we continuously strive to enhance our platform based on user suggestions.
How does Mentalyc help with Insurance Audits?
Legal & Insurance
Mentalyc is a powerful tool designed to assist with insurance audits by focusing on the concept of medical necessity. When writing notes, it is crucial to ensure that your client's presentation clearly indicates a diagnosis based on a set of symptoms that are currently occurring. These symptoms should be both frequent and intense, and they should lead to impairments that make normal functioning impossible. We strongly recommend double-checking your notes, especially for any interdependencies between sessions. Please note that Mentalyc is currently capable of analyzing only one session at a time.
Is it possible to utilize Mentalyc for phone call sessions?
Using Mentalyc
Certainly! Recording the phone conversation is all you need to do. We have conveniently provided guidelines on recording sessions for both iPhone and Android devices.