Customer Success and Sales Manager

We're searching for a highly motivated Customer Success and Sales Manager who is passionate about improving mental health services, has an understanding of UX principles, can fluently communicate with our American clientele, and possesses a strong understanding of SaaS business models. This key role will involve working directly with customers, managing their experience, driving sales through client engagement in our product-led growth strategy, and providing actionable UX insights for product improvement.

What We Offer:

• A unique opportunity to work at the intersection of mental health and cutting-edge technology.

• Collaborative work environment with a diverse and international team.

• Flexible working hours and remote work options.

• Competitive pay based on experience and qualifications.

• Opportunities for professional growth and development in the mental health field.

Responsibilities:

• Serve as the primary point of contact for customers, managing their needs and expectations.

• Translate customer feedback into actionable UX insights for the product team.

• Resolve customer issues in a timely and effective manner.

• Develop, manage, and nurture customer relationships.

• Drive sales by responding to inquiries, pitching to potential clients, and negotiating contracts.

Requirements:

• A bachelor's degree in Psychology, Social Work, Business Administration, or a related field.

• Fluent in English; native English speaker is preferred.

• Previous experience in a customer-facing role, ideally encompassing both customer success and sales in a SaaS or tech company.

• Exceptional communication and interpersonal skills.

• Familiarity with customer success software or CRM systems.

• Basic understanding of UX research and usability principles.

Personal Qualities:

• Strong problem-solving skills and the ability to think quickly under pressure.

• Proactive and customer-centric mindset.

• Ability to work independently and as part of a team.

Nice to Have:

• Clinical background or experience in the mental health field.

• Understanding of the U.S. healthcare system, particularly mental health services.

• Experience in a role focused on psychotherapists or in the mental health space.

• Passion for mental health advocacy or improving mental health services.