Customer Success and Sales Manager

• Level: Mid

• Job type: Part-time (contract)

• Location: Global - Remote

• Team: Business Development, Product

We're searching for a highly motivated Customer Success and Sales Manager who is passionate about improving mental health services, has an understanding of UX principles, can fluently communicate with our American clientele, and possesses a strong understanding of SaaS business models. This key role will involve working directly with customers, managing their experience, driving sales through client engagement in our product-led growth strategy, and providing actionable UX insights for product improvement.

What We Offer:

  • A unique opportunity to work at the intersection of mental health and cutting-edge technology.
  • Collaborative work environment with a diverse and international team.
  • Flexible working hours and remote work options.
  • Competitive pay based on experience and qualifications.
  • Opportunities for professional growth and development in the mental health field.


  • Serve as the primary point of contact for customers, managing their needs and expectations.
  • Translate customer feedback into actionable UX insights for the product team.
  • Resolve customer issues in a timely and effective manner.
  • Develop, manage, and nurture customer relationships.
  • Drive sales by responding to inquiries, pitching to potential clients, and negotiating contracts.


  • A bachelor's degree in Psychology, Social Work, Business Administration, or a related field.
  • Fluent in English; native English speaker is preferred.
  • Previous experience in a customer-facing role, ideally encompassing both customer success and sales in a SaaS or tech company.
  • Exceptional communication and interpersonal skills.
  • Familiarity with customer success software or CRM systems.
  • Basic understanding of UX research and usability principles.

Personal Qualities:

  • Strong problem-solving skills and the ability to think quickly under pressure.
  • Proactive and customer-centric mindset.
  • Ability to work independently and as part of a team.

Nice to Have:

  • Clinical background or experience in the mental health field.
  • Understanding of the U.S. healthcare system, particularly mental health services.
  • Experience in a role focused on psychotherapists or in the mental health space.
  • Passion for mental health advocacy or improving mental health services.

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